Refund Policy

Effective Date: December 1, 2024

At JewelKitPro, we are committed to providing high-quality digital tools and services for jewelry design. This Refund Policy outlines the terms and conditions under which refunds may be issued. By subscribing to or purchasing from JewelKitPro, you agree to this Refund Policy.

1. General Refund Eligibility

1.1 Subscription Plans:

  • Refunds for subscription plans are only available in the following circumstances:
    • Billing errors caused by JewelKitPro.
    • Failure to access the platform due to technical issues attributable to JewelKitPro, provided the issue is reported and remains unresolved for 7 consecutive days or more.

1.2 Non-Refundable Products:

  • One-time purchases, such as downloadable digital components or kits, are non-refundable once the product has been accessed or downloaded.

1.3 Free Trials:

  • Free trials, when offered, are provided to allow users to evaluate the platform. Refunds are not available for users who fail to cancel a subscription before the end of the trial period.

2. Requesting a Refund

2.1 Process:
To request a refund, users must contact JewelKitPro customer support at [Insert Support Email] with the following details:

  • Full name and email address associated with the account.
  • Proof of purchase (e.g., invoice or receipt number).
  • A detailed explanation of the refund request.

2.2 Timeframe:

  • Refund requests must be submitted within 14 days of the transaction date. Requests submitted after this period will not be considered, except as required by applicable law.

2.3 Evaluation:

  • Refund requests will be evaluated on a case-by-case basis, and JewelKitPro reserves the right to approve or deny any refund request based on the circumstances.

3. Refund Conditions for Subscriptions

3.1 Partial Refunds:

  • Partial refunds for subscriptions may be granted if the user can demonstrate that they were unable to access the Services due to reasons attributable to JewelKitPro and no resolution was provided within a reasonable time.

3.2 Pro-Rated Refunds:

  • Refunds will not be issued for unused portions of the billing cycle when a subscription is canceled.

3.3 Double Charges:

  • If a user is charged twice for the same subscription, the duplicate charge will be refunded in full upon verification.

4. Exceptions to Refunds

4.1 Refunds will not be issued in the following cases:

  • Dissatisfaction with the platform, features, or digital components, except where required by law.
  • User error, such as accidental purchases or failure to cancel a subscription before renewal.
  • Use of the platform in violation of the Terms of Service, Subscription Agreement, or End-User License Agreement.

4.2 JewelKitPro reserves the right to refuse a refund if there is evidence of abuse, fraud, or violation of platform policies.

5. Processing Refunds

5.1 Method of Refund:

  • Refunds will be issued to the original payment method used at the time of purchase.

5.2 Processing Time:

  • Refunds may take up to 10 business days to process, depending on the payment provider and financial institution.

5.3 Currency and Fees:

  • Refunds will be issued in the same currency as the original transaction. JewelKitPro is not responsible for any currency conversion fees or differences due to exchange rate fluctuations.

6. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of Belgium.

7. Changes to the Refund Policy

JewelKitPro reserves the right to amend this Refund Policy at any time. Changes will be communicated via the platform or email, and the updated policy will take effect upon posting.

For questions or concerns regarding this Refund Policy, please contact us at info@jewelkitpro.com

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